Terms and Conditions
The terms governing your use of the Allgate website and services.
Welcome to www.allgate.com.au (the "Website"). By accessing or using the Allgate website, you agree to be bound by the terms and conditions set out by Allgate NSW. If you require further assistance, please contact our customer service team on 1300 73 66 83 between 7:30am and 5:00pm AEST, Monday to Friday (excluding Public Holidays), or by email at service@allgate.com.au.
Acceptance of Terms
Access to or use of this Website constitutes acceptance of these terms and conditions. Allgate reserves the right to amend or update these terms, conditions, disclaimers, and limitations of liability at any time and without prior notice to the customer.
Pricing
All prices are listed and charged in Australian dollars. Unless otherwise stated, the total transaction amount may vary depending on the exchange rate applied by your financial institution and the state from which products are ordered.
Product Pricing
Prices displayed on this Website may not reflect current retail pricing at all times. Allgate reserves the right to modify or vary prices in line with wholesale or discounted retail pricing at its discretion. Allgate endeavours to maintain consistent product availability for customers, subject to supplier stock levels.
Orders, Claims and Returns
Orders will not be dispatched until payment has been received in full and Allgate is satisfied with the integrity of the transaction. Allgate accepts no responsibility for loss or damage arising from late delivery or cancellation of an order. Allgate reserves the right to accept or decline any order, in whole or in part.
Returns
Allgate reserves the right to replace faulty goods at its discretion, subject to the nature of the fault. Faults arising from mishandling or incorrect use of a product will not be eligible for replacement. All returns must be authorised by Allgate prior to being sent back and may be subject to a handling fee. Products that have been opened, used, or damaged may not be accepted for return.
Delivery
Allgate will make every effort to ensure timely delivery of all orders. It is the responsibility of the customer to notify Allgate if an order does not arrive by its expected delivery date. Upon notification, Allgate will take all reasonable steps to locate the order. In the event the order cannot be located, a replacement may be dispatched at Allgate's discretion, subject to the circumstances of the loss.
Promotions and Conditions
Allgate reserves the right to apply conditions to all promotions and special offers listed on this Website. Promotions and specials are subject to change and will not be valid once the specified validity period has expired.